Orders

You can track your order’s status on your account page at any time. You’ll receive an estimated delivery timeline in your account once our studio team gets to work on your frame.

You can view the status of your order from your account page at any time.
If your frame hasn’t shipped yet, you still have time to edit almost anything about your order including:
  • Pickup Date & Time
  • Gift Note
  • Frame Style
  • Mat Style
  • Layout
Your happiness is our top priority, and we’re proud to offer a Happiness Guarantee (our warranty). If you’re not 100% happy with your order for any reason let us know and we’ll make it right.

Shipping | Returns

Do you ship nationally?

Right now we ship to the continental US, plus Hawaii and Alaska. We don’t ship internationally.
We hope to begin shipping to Canada in the future

For Local Customers, Do you offer pick up at your store ?

Yes, We currently offer pick up service for LA, Orange County Customers.

How can I return, reframe or exchange my order?

Due to the nature of our business, we currently do not offer any refund, returns or exchanges. But we’re proud to stand behind our Happiness Guarantee. If you’re not 100% happy with your order for any reason, let us know and we’ll make it right.
To get started, please contact us with your order number and include as much detail as possible (including pictures if you can), so our team can get your replacement taken care of quickly and correct any errors or mistakes.

Hanging & Display

We make it easy to hang and enjoy your framed art! All our frames come with appropriately-sized hanging hardware and everything you need to easily display your frame.

All of our frames are designed to hang on a wall and come with pre-installed hardware to do so.
We recommend a dry microfiber cloth or soft cloth towel to clean your framed art. If you’d like to use a cleaning solution, we recommend water with a drop or two of dish soap. Avoid using any cleaners that contain bleach to prevent damage or discoloration to your frame.
It is important never to use ammonia or abrasive cleaners on your acrylic glazing to keep from scratching the acrylic. We recommend simply using a soft cloth here too.

If you want your frames to be exactly the same size, you can specify your ideal size in the “Special Instructions” field in your cart at checkout, and we’ll ensure a uniform final frame size for all. If you do not have a specific size in mind, you can leave a Special Instruction that just requests that the final frame sizes match.

Payment & Others

What payment methods does ShopFineArts.Net accept ?

We accept all major US credit cards (Visa, MasterCard, American Express, JCB, and Discover) as well as Apple Pay, Google Pay,

How do I measure my piece?

Measure the length and width of your piece to the nearest whole inch. Please round up to ensure the packaging we send is the appropriate size.

Pro Tip: If you don’t have a tape measure handy, a standard sheet of 8.5″ x 11″ paper is a very helpful tool to approximate size.

Do you offer gift wrap or gift packaging?

ou can always add a personalized gift note to any order in your cart during checkout, or for select frames, an engraved Brass Plate or Story Pocket.

Do you offer discounts for artists, photographers, or interior designers?

We’re proud to have an Art and Trade program where we are able to work with so many talented designers and artists!
If you’re an artist, click here.